Privacy Policy

Last updated:

Introduction

At Realtrdistributo, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website realtrdistributo.world or use our wardrobe consultation services.

Information We Collect

We collect information that you provide directly to us when you:

Schedule a wardrobe consultation appointment
Fill out contact forms on our website
Subscribe to our newsletter or updates
Communicate with us via email or phone
Participate in our services

The types of personal information we may collect include:

Name and contact information (email address, phone number, mailing address)
Preferences related to wardrobe consulting services
Payment information (processed securely through third-party payment processors)
Communication records and correspondence
Any other information you choose to provide

We also automatically collect certain information when you visit our website, including:

IP address and device information
Browser type and version
Pages visited and time spent on pages
Referring website addresses
Date and time of visits

How We Use Your Information

We use the information we collect for the following purposes:

Provide, maintain, and improve our wardrobe consultation services
Process and manage your appointments and bookings
Respond to your inquiries and provide customer support
Send you service-related communications and updates
Personalize your experience with our services
Process payments and manage billing
Send marketing communications (with your consent where required)
Analyze website usage and improve our website functionality
Comply with legal obligations and protect our rights
Prevent fraud and ensure security

Legal Basis for Processing (GDPR/RGPD)

In accordance with the General Data Protection Regulation (GDPR) and the Spanish Organic Law on Data Protection and Digital Rights Guarantee (LOPDGDD), we process your personal data based on the following legal grounds:

Consent: When you have given clear consent for us to process your personal data for specific purposes, such as marketing communications
Contractual necessity: To fulfill our contractual obligations to you, such as providing consultation services you have booked
Legal obligation: To comply with legal requirements applicable to our business operations in Spain
Legitimate interests: For our legitimate business interests, such as improving our services, website security, and fraud prevention, provided these interests do not override your fundamental rights and freedoms

You have the right to withdraw your consent at any time where processing is based on consent, without affecting the lawfulness of processing based on consent before its withdrawal.

Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

With your consent: When you have explicitly agreed to the sharing of your information
Service providers: With trusted third-party service providers who assist us in operating our website and conducting our business, including payment processors, email service providers, and analytics services. These providers are contractually obligated to protect your information and use it only for specified purposes
Legal obligations: To comply with legal requirements, court orders, or governmental regulations
Protection of rights: To protect our rights, property, or safety, or that of our clients or others
Business transfers: In connection with any merger, sale of assets, or acquisition of all or a portion of our business

Data Protection

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

Encryption of data in transit using secure protocols (HTTPS/SSL)
Secure storage of personal data with access controls
Regular security assessments and updates
Staff training on data protection and privacy
Limited access to personal data on a need-to-know basis
Regular backups and disaster recovery procedures

However, no method of transmission over the internet or electronic storage is completely secure. While we strive to protect your personal information, we cannot guarantee absolute security.

Your Rights and Options

Under GDPR/RGPD and LOPDGDD, you have the following rights regarding your personal data:

Right of access: You can request access to your personal data and receive a copy of the data we hold about you
Right to rectification: You can request correction of inaccurate or incomplete personal data
Right to erasure: You can request deletion of your personal data in certain circumstances (right to be forgotten)
Right to restrict processing: You can request that we limit how we use your personal data in certain circumstances
Right to data portability: You can request a copy of your personal data in a structured, machine-readable format
Right to object: You can object to processing of your personal data based on legitimate interests or for direct marketing purposes
Right to withdraw consent: Where processing is based on consent, you can withdraw your consent at any time
Right to lodge a complaint: You have the right to file a complaint with the Spanish Data Protection Agency (AEPD) if you believe your rights have been violated

To exercise any of these rights, please contact us using the information provided in the Contact Information section below. We will respond to your request within one month, as required by law.

International Data Transfer

Your personal data is primarily processed and stored within the European Economic Area (EEA). If we need to transfer your data outside the EEA, we will ensure appropriate safeguards are in place, such as:

Standard contractual clauses approved by the European Commission
Adequacy decisions by the European Commission
Other legally recognized transfer mechanisms

Third-party services we use (such as Google Analytics and Google Ads) may transfer data to the United States. These transfers are protected by appropriate safeguards, including the EU-US Data Privacy Framework where applicable.

Data Retention Periods

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including:

Service records: Client information and consultation records are retained for the duration of our business relationship and for a period of 5 years thereafter for legal and accounting purposes
Marketing data: If you have consented to marketing communications, we retain your contact information until you withdraw consent or unsubscribe
Website analytics: Analytics data is typically retained for 26 months, in accordance with Google Analytics default settings
Legal requirements: We may retain certain data longer if required by Spanish law or for legitimate business purposes, such as dispute resolution

After the retention period expires, we will securely delete or anonymize your personal data.

Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children under 18. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately. If we become aware that we have collected personal information from a child under 18 without parental consent, we will take steps to delete such information promptly.

In accordance with Spanish law, individuals between 14 and 18 years of age may provide consent for data processing, but we recommend parental involvement in such cases.

Third-Party Services

Our website uses various third-party services that may collect and process your information:

Google Analytics: We use Google Analytics to understand how visitors interact with our website. Google Analytics collects information such as page views, time on site, and user behavior. This data helps us improve our website. For more information, see Google's Privacy Policy.
Google Ads Conversion Tracking: We use Google Ads conversion tracking to measure the effectiveness of our advertising campaigns. This service uses cookies to track conversions and may collect information about your interactions with our ads.
Google Ads Remarketing: We may use Google Ads remarketing to show you relevant advertisements on other websites you visit. This is done through cookies and similar technologies. You can opt out of Google's use of cookies for advertising by visiting Google Ads Settings.
Google Maps API: If we display maps on our website, Google Maps API may collect information about your location and device. This is governed by Google's Privacy Policy.

These third-party services have their own privacy policies. We encourage you to review them to understand how they handle your information.

Use of Cookies

Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and personalize content. We use the following types of cookies:

Essential cookies: Required for the website to function properly
Analytical cookies: Help us understand how visitors use our website
Marketing cookies: Used to deliver relevant advertisements and track campaign performance

For detailed information about our use of cookies, including how to manage your cookie preferences, please see our Cookies Policy.

Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or for other operational, legal, or regulatory reasons. When we make changes, we will:

Update the "Last updated" date at the top of this policy
Post the updated policy on this page
Notify you of material changes via email or a prominent notice on our website, where required by law

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information. Your continued use of our services after changes are posted constitutes acceptance of the updated policy.

Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, or if you wish to exercise your rights under GDPR/RGPD, please contact us:

Realtrdistributo
Email: response-@realtrdistributo.world
Phone: +34 967 100 167
Address: Av. de España, 30, 02006 Albacete, Spain

For complaints about data protection, you may also contact the Spanish Data Protection Agency (AEPD):

Agencia Española de Protección de Datos (AEPD)
Website: www.aepd.es
Address: C/ Jorge Juan, 6, 28001 Madrid, Spain