Return Policy

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Service-Based Business

As a wardrobe consultation service provider, Realtrdistributo offers professional advice and guidance rather than physical products. This Return Policy outlines our approach to refunds and satisfaction with our consultation services, in compliance with Spanish consumer protection laws and EU Directive 2011/83/EU on consumer rights.

General Legal Requirements

This Return Policy is designed to comply with:

• Spanish Consumer Protection Law (Real Decreto Legislativo 1/2007)
• EU Directive 2011/83/EU on consumer rights
• Spanish General Law for the Defense of Consumers and Users
• Any other applicable Spanish and European Union legislation

As a consumer in the European Union, you have specific rights regarding distance contracts and service agreements, which are reflected in this policy.

Order Cancellation Policy

Under EU consumer protection laws, you have the right to cancel your service booking within 14 calendar days from the date of booking without giving any reason and without incurring any costs, provided the service has not been fully performed.

Right of Withdrawal:

• You may cancel your consultation booking within 14 days of making the booking
• If you have already paid for the service, you will receive a full refund
• The cancellation period expires 14 days after the day of the conclusion of the contract
• To exercise your right of withdrawal, you must inform us of your decision by clear statement (e.g., email or letter)

Exceptions to the Right of Withdrawal:

• If the service has been fully performed with your express consent and acknowledgment that you will lose your right of withdrawal once the service is completed
• If you have specifically requested that we begin performance of the service before the end of the 14-day withdrawal period

Appointment Cancellation:

For appointments that have been scheduled, the following applies:

• Cancellations made with at least 24 hours notice: No penalty
• Cancellations made with less than 24 hours notice: May be subject to a cancellation fee of up to fifty percent of the consultation fee
• No-show appointments: May be subject to the full consultation fee

To cancel or reschedule an appointment, please contact us as soon as possible via email or phone using the contact information provided below.

Return Period

For service bookings, the return period (right of withdrawal) is 14 calendar days from the date of booking, in accordance with EU consumer protection laws. This period allows you to cancel your booking and receive a full refund before the service is performed.

Once a consultation session has been fully completed, the standard 14-day withdrawal period no longer applies, as the service has been delivered. However, we remain committed to addressing any concerns you may have, as outlined in our Satisfaction Guarantee section.

Return Conditions

To be eligible for cancellation and refund, the following conditions apply:

• The cancellation request must be made within the applicable time period (14 days for bookings, or as specified for appointment cancellations)
• The service must not have been fully performed (unless you have specifically requested early performance)
• You must provide clear notification of your intent to cancel
• Any digital materials provided must not have been extensively used or distributed

If you have received any digital materials (style reports, guides, etc.) as part of a consultation package, and these materials have been delivered, special conditions may apply as outlined in the Digital Materials section below.

Return Process

To cancel a booking or request a refund, please follow these steps:

1. Contact us: Send an email to response-@realtrdistributo.world or call +34 967 100 167 with your cancellation request
2. Provide information: Include your name, booking reference (if applicable), date of booking, and reason for cancellation
3. Confirmation: We will confirm receipt of your cancellation request within 48 hours
4. Processing: If eligible, we will process your refund within 14 business days
5. Refund notification: You will receive confirmation once the refund has been processed

For appointment cancellations, please contact us as soon as possible to allow us to offer the time slot to other clients.

Return Shipping Costs

As a service-based business, there are no physical products to return, and therefore no return shipping costs apply.

However, please note:

• If you cancel within the 14-day withdrawal period, you will not incur any costs
• If you cancel an appointment with less than 24 hours notice, a cancellation fee may apply as specified in the Cancellation Policy
• We bear all costs associated with processing refunds

Non-Returnable Items

The following are not eligible for return or refund once delivered:

• Completed consultation services: Once a consultation session has been fully performed, it cannot be "returned" as the service has been delivered
• Digital materials: Style reports, shopping guides, and other customized digital materials that have been delivered and accessed
• Services performed with consent: Services that you have specifically requested to be performed before the end of the withdrawal period
• Gift vouchers or packages: Once activated or used, gift vouchers and consultation packages are non-refundable unless otherwise specified

However, we remain committed to addressing concerns about any of these items on a case-by-case basis, as outlined in our Satisfaction Guarantee.

Refund Procedure

If you are eligible for a refund, we will process it as follows:

• Refund method: Refunds will be issued to the original payment method used for the booking
• Processing time: Refunds are typically processed within 14 business days of receiving your cancellation request
• Bank processing: Depending on your bank or payment provider, it may take an additional 5-10 business days for the refund to appear in your account
• Partial refunds: If a cancellation fee applies, the refund amount will be reduced accordingly
• Confirmation: You will receive email confirmation once the refund has been processed

If you do not receive your refund within the expected timeframe, please contact us immediately so we can investigate.

Refund Policy for Completed Services:

Due to the personalized nature of our consultation services, refunds are generally not available once a consultation session has been completed. However, we are committed to client satisfaction and will address any concerns on a case-by-case basis.

If you are unsatisfied with your consultation experience, please contact us within 7 days of your appointment to discuss your concerns. We will work with you to find a satisfactory resolution, which may include:

• A follow-up consultation at a reduced rate or no additional charge
• Additional support and guidance
• Other mutually agreeable solutions

Satisfaction Guarantee

Your satisfaction is important to us. While we cannot guarantee specific outcomes from our consultations, we guarantee that we will provide professional, attentive service tailored to your individual needs and preferences.

If you feel that we did not meet this standard, we encourage you to reach out to us so we can address your concerns and work toward a resolution.

Digital Materials and Reports

Style reports, shopping guides, and other digital materials provided as part of your consultation package are non-refundable once delivered. These materials are customized specifically for you and cannot be returned or reused.

Package Transfers

Consultation packages are non-transferable and must be used by the person who purchased them. However, if you need to make special arrangements, please contact us to discuss your situation.

Unforeseen Circumstances

In the event that we must cancel your consultation due to unforeseen circumstances, you will be offered the option to reschedule at no additional cost or receive a full refund of any fees paid.

Dispute Resolution

If you have concerns about our services or this policy, we encourage you to contact us directly. We are committed to resolving any issues in a fair and timely manner.

Contact Information

For questions about cancellations, refunds, returns, or this Return Policy, please contact us:

Realtrdistributo
Email: response-@realtrdistributo.world
Phone: +34 967 100 167
Address: Av. de España, 30, 02006 Albacete, Spain

Business Hours: Please contact us during our business hours for the fastest response. We aim to respond to all inquiries within 48 hours.

If you are a consumer and have concerns that cannot be resolved directly with us, you may also contact:

• European Consumer Centre Spain: For assistance with cross-border consumer disputes
• Spanish Consumer Protection Authorities: For complaints about consumer rights violations
• European Online Dispute Resolution Platform: Available at ec.europa.eu/consumers/odr

Policy Updates

We reserve the right to modify this Return Policy at any time. Changes will be posted on this page with an updated revision date. Your continued use of our services after changes are posted constitutes acceptance of the modified policy.